• الشحن

الشحن

RAFAREF Shipping Policy (Kingdom of Saudi Arabia)

At RAFAREF, we are committed to delivering your orders quickly, safely, and efficiently across the Kingdom of Saudi Arabia.

1. Shipping Coverage

We currently deliver across all major cities and regions in the Kingdom of Saudi Arabia, including remote areas where courier services are available.

2. Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation once your order has been shipped.

3. Delivery Time

Estimated delivery timelines:

  • Major Cities (Riyadh, Jeddah, Dammam): 3–6 business days
  • Other Regions: 5–10 business days

Delivery times may vary depending on location, logistics conditions, or peak seasons.

4. Shipping Fees

  • Free Shipping on orders above SAR 150
  • Standard shipping fee applies to orders below this amount (calculated at checkout)

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS/Email.
  • You can track your shipment in real time through our delivery partner.

6. Delivery Attempts

  • Our courier partners will attempt delivery up to 2–3 times.
  • If delivery fails due to incorrect address or unavailability, the order may be returned or canceled.

7. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • High order volumes (sales/events)
  • Weather conditions
  • Remote area logistics
  • Customs or regulatory checks (if applicable)

We appreciate your patience in such cases.

8. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Incomplete

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos or proof

We will resolve the issue promptly.

9. Address Accuracy

Customers are responsible for providing accurate delivery details:

  • NEAR AL SNABEL , AZIZIA , TABUK
  • Contact number

RAFAREF is not responsible for delays or failed deliveries due to incorrect information.

10. Contact Us

For any shipping-related queries, reach out to our support team: